Shipping

Customer Service

Shipping & Delivery

We process all orders within 1–3 business days. Domestic orders are shipped via USPS First Class Mail for a flat rate of $4.99.

Estimated delivery time is 5–8 business days after shipment. Please note we do not ship to APO/FPO addresses.

Returns & Replacements

Because our products are custom-made, items with logo or text engravings are final sale and are not eligible for return, exchange, or refund.

Non-engraved rings may be returned or exchanged, subject to the following conditions:

  • A 20% restocking fee applies to all returns
  • Original shipping charges are non-refundable
  • An RMA (Return Merchandise Authorization) number is required before shipping any item back — please contact us to obtain one

Ordering

For questions about placing an order, please contact us at customjewelry14@gmail.com. We’re happy to assist with sizing, custom designs, or any other inquiries.

Payment, Pricing & Promotions

We accept the following payment methods:

  • PayPal
  • All major credit and debit cards
  • Apple Pay

Prices are listed in USD. Promotions and discount codes can be applied at checkout.

Viewing Orders

To view your order history, log in to your account on our website. All past orders, including tracking information, will be available in your account dashboard.

Updating Account Information

If your email address, phone number, or shipping address has changed, please log in to your account and update your details under account settings to ensure accurate order delivery.