Customer Service

Shipping & Delivery

Domestic Shipping
We need 5 to 8 days to process the order and ship by USPS first class mail to all domestic address. Shipping charge. $4.99

Normally package will arrive to you about 10 to 15 working days.
No APO/FTO address.


Privacy & Security
At Customjewelry14, we respect your privacy and have made every effort to ensure that your personal information is handled in a safe and responsible manner. We do not sell, trade, or rent your personal information to others.
We only use the information that you give us to process orders, dispatch orders, process payments and communicate with you about our products, services and any other news from Customjewelry14 that we think may interest you. If you do not wish to receive emails from us, or regular copies of our mail order magazine, please contact us and we’ll make sure that we omit your details from our mailing lists.

Information Collected On Our Site

When you first add a product into the shopping cart, we automatically assign you a unique shopping cart number in the form of a cookie. We use this number to keep track of your shopping cart items during your visit and to identify you as a repeat visitor. If you do not wish to be identified as a repeat visitor, please disable the cookie support in your browser. Please be aware that if cookies are disabled in your browser, some features of our site (like the shopping cart) may no longer work.

Once you have finished shopping and have entered our checkout, we will ask for your name, address, e-mail address, phone number and credit card number (with expiration date and credit card validation number). We also gather the recipient's name and address who will receive the gift you are sending. Additionally, we will retain history of your purchases including the date that you made your purchase, as well as the amount and type of purchase.

When you request to be on our mailing list (either e-mail or regular mail), we retain your name, address, e-mail address and phone number in order to send you special promotions and product information you may be interested in.

Returns & Replacements
Because all of our items are custom make, item with logo engraved, text engraved are Non return or exchange and refundable, we accept return exchange for plain ring. Return exchange or refund is only accept for a Non  engraved ring only, restocking fee is 20% of item, all shipping are non refundable. Please contact us to get the RMA before ship the item back to us.
If you have any question in ordering please feel free to contact us at 
Payment, Pricing & Promotions
We accept PayPal and all Major Credit Card, Debit card and Apple Pay
Viewing Orders
When you make an order register in our website also, you can view your order after that by login your account.
Updating Account Information
If your email , phone or shipping address was change please login your account and update it.