Return & Replacement

At Customjewelry14, we take pride in the quality and craftsmanship of every piece we create. If you are not fully satisfied with your purchase, please review our return and replacement policy below.

Return & Exchange Window

Returns and exchanges are accepted within 30 days of the date your order was received. Requests made after this period will not be eligible for return or exchange.

Custom & Engraved Items

Because custom-made items are crafted specifically for each customer, rings with logo engravings, inside text engravings, or any personalized customization are final sale and are not eligible for return, exchange, or refund. This policy applies regardless of the reason for return.

Non-Engraved Rings

Plain, non-engraved rings are eligible for return or exchange under the following conditions:

The item must be in its original, unworn condition
A 20% restocking fee will be deducted from the refund amount
Original shipping charges are non-refundable
Return shipping costs are the responsibility of the customer

How to Initiate a Return

To begin the return process, please contact us before shipping any item back. We will provide you with an RMA (Return Merchandise Authorization) number, which must be included with your return shipment. Items returned without an RMA number will not be accepted.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item. We will work promptly to resolve the issue at no additional cost to you.